The series follows the employees working in the 'Cloud 9' megastore, their interactions and what they go through in their jobs.
In season 2, new events unfold at the super-sized megastore Cloud Nine, including everyone protesting against Glenn's dismissal from work, and all employees decide to have a strike.
Two months after a tornado destroyed the megastore, the Cloud 9 employees return to restore things to normal, but a misunderstanding from Glenn threatens to reopen the store prematurely, and in the midst of chaos, Amy makes a surprising move that changes the course of the team.
The shenanigans of the Cloud 9 employees continue as Amy and Jonah weather the storm in the wake of their leaked sex tape, and Dina and Amy prepare for impending motherhood and the ramifications at their jobs.
New events unfold at Cloud 9, including the store's employees dealing with the aftermath of Mateo's arrest by ICE, while the talk about unionization continues to swirl around the store.
In the sixth season, with the spread of the COVID-19 pandemic, Amy and Jonah's plans are put on hold, while the employees at Cloud 9 continue to encounter many adventures and mishaps.